
In this article…
When people shopped in 2023
We also saw notable shifts in how, when, and where people shopped on Black Friday. One significant trend noted in our 2023 Holiday spending report was the increasing preference for early holiday shopping, particularly online. Consumers quickly responded to early discounts and promotions, which caused a surge in spending during October. Cyber Week, encompassing Black Friday through Cyber Monday, also played a significant role, accounting for 8% of total consumer holiday spending.
2023 trends we expect to see in 2024
As you gear up for the holiday season, understanding Black Friday trends from 2023 will be vital, as Black Friday 2024 is expected to see a continuation of several key trends alongside emerging ones:
- Mobile shopping will continue its growth trajectory.
- Consumers will keep seeking early deals.
- Marketers will prepare promotions sooner than ever.
- Flexible payment arrangements like “buy now/pay later” (BNPL) will drive conversions amid continued inflation.
- Channel switching will become more common.
- Paid search will drive the most sales.
Let’s talk about what past trends and future predictions mean for your marketing strategy and how you can use them to inform your 2024 holiday campaigns.
Emerging consumer behaviors
Consumer behaviors and preferences have been changing and reshaping the Black Friday shopping landscape over the last few years. Looking ahead to Black Friday 2024, several trends from last year are likely to continue shaping the shopping experience.
Early shopping
The early holiday shopping trend will continue to become more pronounced. Many consumers now begin their end-of-year shopping well before Halloween, seeking to take advantage of early deals and discounts, enjoy more time to compare prices and products, avoid crowds, secure popular items early, and spread out their budget. In 2023, Gallup found that one in four holiday shoppers even starts as early as September. This means your business must begin planning sales and promotions earlier in the season and roll them out sooner.
The value of experiences
We’re seeing an interesting shift toward gifting experiences over physical items among consumers with more disposable income. In a 2023 survey, one in five respondents said they’d prefer to get an experience as a gift over an item. Those in higher income brackets are allocating more of their holiday budgets to experiences that create lasting memories, such as theme park passes, art classes, concert tickets, and so forth. This trend will require retailers to get creative, potentially:
- Hosting giftable in-store events
- Enhancing the in-store experience
- Using experiential marketing to make deeper consumer connections
- Partnering with other companies to provide bundled gift/experience packages
Preference for digital channels
Media consumption habits and preferred engagement channels are also undergoing significant changes. Consumers increasingly turn to digital channels like streaming TV and connected TV (CTV) for entertainment and information. CTV ad spending, in particular, is expected to grow by 20% in 2024 and by low double digits into 2027. This shift will influence how retailers reach and engage with consumers, and it underscores the importance of digital marketing strategies and personalized online experiences.
Mobile vs. desktop online spending
The preference for mobile over desktop for online transactions is growing; in 2023, mobile devices comprised 54% of online sales, with online purchases up 10.4% from 2022 on Black Friday. More and more, consumers are using mobile devices to research, browse, and buy online. Marketers need to optimize their mobile and website experience to make the shopping experience seamless across all devices.
Key products and categories
Research has shown that the most popular in-store purchases of Black Friday weekend in 2023 included clothing/accessories and electronics.
- 82% of shoppers bought clothing in-store to inspect colors, material, and fit
- 73% said they would buy electronics in store to compare quality
These categories were followed by:
- Health and beauty (49%)
- Household appliances (44%)
- Sports/leisure (32%)
Interestingly, the same categories were also the top sellers online during Cyber Week 2023, with 79% of buyers seeking clothing/accessories and 66% intending to purchase electronics. Amazon was one of the most popular shopping destinations for Cyber Week 2023, with over a billion items sold. Some of the top-selling items included the Amazon Fire TV Stick and Ring Video Doorbell. This indicates a consistent consumer preference across different shopping channels and suggests shoppers are comfortable buying a wide range of products online, even during traditional in-store shopping events.
Looking ahead, retailers can reasonably anticipate continued demand for clothing/accessories and electronics, both in-store and online.
Marketing strategies that worked
Last year was a year of growth, albeit slow growth, despite economic uncertainty. Here are some of the marketing strategies deployed that contributed to this growth.
Influencer collaborations
Data from a 2023 Black Friday report showed that seven of every 10 shoppers acknowledged an influencer’s role in their purchase decision. Partnering with influencers to promote Black Friday deals and hosting live streaming sessions with influencers showcasing products helped reach new audiences and build credibility. Influencers’ recommendations resonated strongly with their followers, which drove traffic and increased sales.
Cross-channel marketing campaigns
Black Friday gives marketers a unique opportunity to engage audiences across touchpoints. Using a mix of channels, such as social media, email, websites, SMS, in-store promotions, and print media, tends to create more impactful campaigns.
Last year proved to be diverse in terms of marketing channel mix. Marketers embraced a cross-channel approach to connect with their users during holiday sales, which was evident in the increased usage of channels like email, SMS/MMS, web push notifications, and emerging channels like Roku messages. Using multiple channels to promote Black Friday deals increased visibility and reached a wider audience. This comprehensive approach ensured marketing messages reached customers wherever they were.
To maximize sales during the Cyber Five holiday season, activate Experian audiences as part of your omnichannel campaign. Our offerings include meticulously curated behavioral segments based on discount indicators such as Black Friday, Cyber Monday, and Coupons/Sales. These segments help you target shoppers who are ready to take advantage of your promotions and are primed for early conversion. Our marketing data was ranked #1 in accuracy by Truthset, which means you can power smarter marketing initiatives, like insights, targeting, and measurement, using the highest-rated data.
App-only deals
In 2023, mobile app sales increased by 2% from 2022, generating a 12% increase in app purchases and $2 billion more in revenue than the year before. Businesses offering exclusive deals through their mobile apps incentivized customers to download and use the app for their purchases, which helped boost sales through a dedicated channel.
Limited-time offers
Time-limited offers are the essence of Black Friday and Cyber Week, giving shoppers a timeframe for getting the lowest prices of the year on certain products. Creating urgency is a highly effective way to get people to make a faster purchase decision.
Bath & Body Works is exemplary at using limited-time offers; once a year around Black Friday, they run a “Buy 3, Get 3” sale on the whole store for a single day, which encourages customers to stock up while getting their holiday shopping done.
Flash sales and hourly deals are shorter limited-time promotions that generate excitement, traffic, and sales. By highlighting specific products with steep discounts, retailers encourage customers to make instantaneous purchases. Amazon is known for these, which they refer to as Lightning Deals or product discounts available for only a few hours.
Early-bird discounts and exclusive previews
Retailers wanting to avoid overcrowded stores or website crashes can reward those who shop early with exclusive discounts or sneak peeks into Black Friday deals. This creates a feeling of urgency and privilege that leads to a purchase. Best Buy offers its Best Buy Plus and Best Buy Total members exclusive savings during a sale period just for them. They get early access to discounts toward the end of October, after which they open up their early bird deals to the public.
Predictions for Black Friday 2024
Based on what we’ve seen in 2023, we expect the following trends to shape consumer behavior on Black Friday and beyond in 2024.
Consumers will use their phones to shop more often than they already do
Mobile shopping is easy and discreet, allowing customers to shop from anywhere while staying on top of sales. Black Friday mobile orders increased from 2022 to 2023, with over 50% of all Black Friday sales occurring on smartphones. This indicates a growing trust in smartphone transactions among shoppers, which is why 2024 will likely reflect this trend.
As a marketer, this means you should ensure your website is optimized for smartphones and tablets. Ensure load speed is quick, navigation is simple, designs are intuitive, and mobile payment options are available. You also have an opportunity to invite your customers to sign up for SMS or push notifications so they can shop deals immediately after they’re rolled out.
While mobile should be a priority, we still recommend investing in multiple channels to capture online shoppers everywhere they’re buying. Our Graph can help you unify data, capture user activity, and view your target audience holistically to optimize ad spend, allocate resources effectively, and improve ROI.
Marketers will start preparing their Black Friday campaigns earlier than ever
With increasing market competition and pressure to accommodate early bird deal seekers, marketers will likely start preparing their discounts, inventories, and promotional materials earlier in the summer.
Data enrichment can help you prepare early Black Friday promos by providing deeper insights into your customers and what they want. Enriching your existing data with behavioral, financial, and demographic information can help you create precise audience segments and personalized content, anticipate customer preferences, optimize channel placement, and tailor your promotions effectively. On average, Experian has 250 behavioral and demographic marketing attributes per individual, which means we can decorate households and people with marketing data to get a full customer profile and fill in any gaps you have on your audience. You can also consider implementing sell-side targeting to help your promotions reach the right people.
If you plan to run early promotions, try not to create deal fatigue among your consumers. Focus on building a few high-quality promotions that will attract your target customers.
BNPL arrangements will become more common for conversion
Given lingering inflation in the U.S., consumers will still be looking for ways to stretch their money this year, and many shoppers may seek out BNPL arrangements.
With so many shoppers wanting the financial convenience of making large purchases without the immediate financial burden, marketers can use data enrichment to identify their target segments most likely to use BNPL and create personalized offers and promotions for them. Your strategy should include high-value offers and messaging that appeal to budget-conscious shoppers and a checkout optimized for BNPL options.
Channel switching will surge
Black Friday and Cyber Monday sales are starting to become channel-agnostic, with consumers browsing online, on mobile apps, in physical stores, and on social media. As such, they expect a unified experience wherever they browse. Any inconsistency can disrupt the purchase journey and deter potential buyers.
As the shopping experience becomes more connected, consumers are moving between channels more frequently, which means integrating data from various touchpoints will be crucial to understanding and predicting customer behavior. Marketers must develop cohesive omnichannel strategies with consistent messaging and promotions across channels. Your campaigns should span multiple channels so customers can engage with your brand in various ways.
We work with major platforms, marketers, and agencies, which means we have existing partnerships across the ecosystem for you to connect with and bring your consumer data to life to meet your needs.
Paid search will drive the most sales
Research from Adobe shows paid search as the top sales driver of Cyber Week 2023, comprising nearly 30% of all online sales. Due to the high-intent customers captured by paid search and the surge in shopping on mobile devices, we expect to see paid search drive much of the Black Friday sales in 2024 — especially as advances in data analytics and AI allow marketers to optimize paid search campaigns more effectively. They can analyze vast amounts of data to refine keywords, ad copy, and bidding strategies for higher ROI and better targeting.
In 2024, it’s essential to prioritize paid search strategies and focus on using relevant, high-performing keywords for your campaigns. You can continuously refine your strategies using AI and data analytics to target high-intent customers. Additionally, integrating insights from customer behavior data will help you create more personalized, impactful ad copy and heighten the effectiveness of your paid search efforts.
Experian can help you win Black Friday 2024
Want your marketing campaigns to stand out and reach your audiences on Black Friday this year? Partner with Experian to create data-driven, targeted, impactful 2024 holiday campaigns.
Our data empowers you to gain valuable insights and optimize your holiday marketing strategies. We can connect online and physical transactions to our Experian household ID for a holistic view of customer behavior, connect ad exposure with foot traffic, or employ control group lift analysis to measure campaign effectiveness. By activating our purchase-based holiday audiences, like last-minute and one-stop holiday shoppers, you can reach the segments most likely to spend with you. Integrating with over 150 channels, we’ll help your campaigns reach your audience wherever they are. You can even utilize our connections to various digital platforms and partners to expand your reach.
With Experian’s measurement offerings, you can make data-driven decisions about your activation strategies. Engage the right audiences and drive exceptional results this holiday season with Experian.
Get started
Latest posts

Audigent, a part of Experian, was named Microsoft Advertising’s Curator of the Year. The honor recognizes Audigent’s leadership for advancing privacy-safe, sell-side curation that packages high-quality audiences with premium supply for measurable campaign performance. Once only a buzzword, curation has become a mainstream strategy for activating advertisers’ first-party data and streamlining programmatic buying. To recognize this shift and the leaders driving it, Microsoft introduced Curate and established the Curator of the Year award to celebrate excellence in this category. Audigent was recognized for: End-to-end curation from audience planning through activation for outcomes-based, closed-loop programs. Breadth of deal and supply types using unique datasets, real-time supply connections and always-on optimization. Data-driven activation with curation across a large publisher footprint that utilizes Experian marketing data, first-party data, and partner audiences. Audigent’s unique, contextual, and predictive audience data solutions are built into all programmatic media buying. The combination of Audigent’s Real-Time Data and Curation Platform and first-party data, along with Experian identity and optimization, turns real engagement into ready-to-activate audiences. These audiences are available within Microsoft Curate and across omnichannel buying. "Audigent is proud to be named Microsoft Advertising’s Curator of the Year. This is a clear validation of the work our team has done to make curation the new standard in data-driven programmatic activation. We will continue to set the standard by expanding curated deals in Microsoft Curate. This will help maximize efficiency across the bidstream.”Chris Meredith, Head of Supply Side Partnerships Together, Experian and Audigent connect identity to inventory, enabling advertisers to reach the right audiences with precision and scale. By harnessing Experian identity and audience solutions and activating Audigent-curated deals in Microsoft Curate, brands can unlock new levels of efficiency and performance across every programmatic channel. This recognition sets the stage for even greater innovation, collaboration, and results in the year ahead. Ready to design your curated library? Let's connect Latest posts

How third-party data has changed and why it matters in 2025 For years, third-party data operated in an expansive, lightly regulated marketplace: fast-moving, high-growth, and filled with players eager to capitalize on digital marketing’s demand for audience insights. That era is over. Regulatory scrutiny, stricter compliance standards, and rising consumer expectations have already transformed the market. Today, third-party data belongs to partners with proven expertise and built-in compliance. This isn’t a space for opportunistic newcomers; it’s one that rewards long-term commitment and trust. Even the rapid rise of retail media networks (RMNs) reflects this shift. These platforms are built on long-standing, trusted relationships between brands, retailers, and data partners, utilizing that foundation in new ways to reach audiences responsibly and effectively. The best providers have already made this transition; those still “shifting” are catching up. From growth to governance: A market defined by accountability The third-party data ecosystem has matured. After years of rapid expansion and recalibration, the market has stabilized around a new standard: data quality and regulatory accountability. Third-party data enriches first-party insights with attributes such as income, gender, and interests that round out the customer view. But when the industry grew unchecked, unreliable providers diluted quality and trust. This resulted in a decline in the overall value and reliability of the third-party data marketplace. That breakdown led directly to today’s privacy laws, now active across more than 20 U.S. states and numerous countries worldwide. These regulations reflect a permanent consumer expectation: relevance delivered responsibly. Consumers aren’t rejecting personalization; they’re rejecting how it’s been done in the past. They still want relevant, tailored experiences, but they expect brands to deliver them through ethical, transparent data practices. Does third-party data still matter in a privacy-first era? Third-party data isn’t disappearing, if anything, it’s become more important. Brands will always need additional insight to deepen customer understanding; first-party data alone only reflects what’s already known. The industry has entered a mature phase where data quality and compliance are table stakes. The companies leading today built their data infrastructure on rigorous standards, regulatory foresight, and transparent governance. That same foundation powers the next wave of innovation, including the explosive growth of RMNs. RMNs rely on responsibly sourced third-party data to enrich shopper insights, validate audiences, and extend addressability beyond their own walls. Trusted data partners make that expansion possible, connecting retail environments with broader media ecosystems while maintaining privacy and accuracy. High-quality, compliant third-party data remains essential because it: Fills knowledge gaps Good third-party marketing data complements first-party insights with demographic, behavioral, and transactional context, providing the missing puzzle pieces to complete the full customer profile. Improves accuracy Filling in gaps in customer understanding helps you identify, reach, and engage your customers more effectively. This helps improve the delivery of relevant messages and offers to your customers and prospects across channels. Builds connections Third-party data helps brands build loyalty with consumers by speaking to their interests, and intent behind purchases. Fuels prospecting Third-party data can help you find your best prospects. By enriching customer files, you can understand who your best customers are, and how to find more of them. By modeling this data, you can determine who your best customers are and source prospects similar to them. Advancements in AI and machine learning are reshaping how this data is used across the ecosystem. What was once primarily a buy-side tactic is now expanding into the sell-side, where publishers and platforms are using data to curate, package, and activate audiences more intelligently. As AI enhances modeling accuracy and automation, third-party data will play an even greater role in connecting brands and consumers in more meaningful, privacy-conscious ways. The bottom line: it’s not about having more data; it’s about having better, verified data you can trust. How can you spot a trustworthy data partner? The strongest third-party data partners demonstrate accountability through experience, infrastructure, and integrity. Swipe right on the perfect data partner Look for providers that: Operate with clear data principles Trustworthy partners publish and follow codified data principles that guide every step of data handling. Experian adheres to a set of global data principles designed to ensure ethical practices and consumer protection across all our operations. Treat new privacy regulations as routine For mature providers, evolving privacy laws are routine, not disruptive. At Experian, privacy and compliance have long been built in. Every partner and audience goes through Experian’s rigorous review process to meet federal, state, and local consumer privacy laws. Decades of experience have shaped processes that emphasize risk mitigation, transparency, and accountability. Stay deeply connected Leading data companies maintain deep relationships with technology partners and industry and regulatory groups to ensure that ethical data practices are put into practice and their customers are aware of platform-specific regulations. Experian's relationships with demand-side platforms (DSPs), supply-side platforms (SSPs), and even social platforms like Meta, ensures we are aware of any platform-specific initiatives that may impact audience targeting. We’re also active participants in many trade groups to ensure that the industry puts ethical data practices in place to ensure consumers still receive personalized experiences but their data usage and collection is opt-in, transparent and handled with their privacy at the center of the transaction. Have a proven track record in the industry Longevity matters in a regulated and compliance-driven industry. Providers that have thrived through economic cycles and regulatory shifts are the ones equipped for the future. The ability to source high-quality third-party data is core to their business, not an afterthought. Our data is ranked #1 in accuracy by Truthset, giving our clients confidence that every decision they make is backed by the industry’s most reliable insights. Why the future of third-party data depends on accountability The third-party data industry has already crossed the threshold from expansion to accountability. The companies leading this era have established their credibility through governance and proof. The future belongs to providers that: Build with regulatory foresight Maintain rigorous quality assurance Prioritize partnership over profit The Wild West days are long gone. The third-party data ecosystem is now defined by stability, transparency, and shared responsibility. Partner with Experian for data you can trust and results you can prove When accuracy and accountability define success, you need a partner built on both. Work with the company that’s setting the standard for responsible data-driven marketing and helping brands connect with people in meaningful, measurable ways. Get started About the author Jeremy Meade, VP, Marketing Data Product & Operations, Experian Jeremy Meade is VP, Marketing Data Product & Operations at Experian Marketing Services. With over 15 years of experience in marketing data, Jeremy has consistently led data product, engineering, and analytics functions. He has also played a pivotal role in spearheading the implementation of policies and procedures to ensure compliance with state privacy regulations at two industry-leading companies. FAQs What is third-party data? Third-party data is information collected by organizations that don’t have a direct relationship with the consumer. It supplements first-party data by adding demographic, behavioral, and interest-based insights. Why are privacy regulations reshaping data practices? Privacy regulations are reshaping data practices because consumers expect control over how their information is used. That expectation led directly to today’s privacy laws, now active across more than 20 U.S. states and numerous countries worldwide. These regulations reflect a permanent consumer expectation: relevance delivered responsibly. Consumers aren’t rejecting personalization; they’re rejecting how it’s been done in the past. They still want relevant, tailored experiences, but they expect brands to deliver them through ethical, transparent data practices. Laws like the CCPA and state-level privacy acts enforce this expectation, holding brands and data providers accountable for the ethical use of data. Can brands still use third-party data safely? Yes, brands can still use third-party data safely when sourced responsibly. Partnering with established, compliant providers like Experian ensures both legal protection and data accuracy. How does Experian ensure compliance with evolving privacy regulations? Experian adheres to a set of global data principles designed to ensure ethical practices and consumer protection across all our operations. At Experian, privacy and compliance have long been built in. Every partner and audience goes through Experian’s rigorous review process to meet federal, state, and local consumer privacy laws. Decades of experience have shaped processes that emphasize risk mitigation, transparency, and accountability. Experian's relationships with demand-side platforms (DSPs), supply-side platforms (SSPs), and even social platforms like Meta, ensures we are aware of any platform-specific initiatives that may impact audience targeting. We’re also active participants in many trade groups to ensure that the industry puts ethical data practices in place to ensure consumers still receive personalized experiences but their data usage and collection is opt-in, transparent and handled with their privacy at the center of the transaction. What should marketers look for in a data partner? Marketers should look for transparency, longevity, and evidence of compliance when looking for a data partner. The best partners can clearly explain how their data is sourced, validated, and maintained. Read Experian's guide on how you can swipe right on the perfect data partner here. Latest posts

What makes data “good” in the age of AI? In AI-driven marketing, data quality now defines success. “Good data” in AI isn’t about volume; it’s about the balance of accuracy, freshness, consent, and interoperability. As algorithms guide decisions, they must learn from data that’s both accurate and ethical. At Experian, we believe good data must meet four conditions: 1. Accurate Verified and anchored in real human identity. 2. Fresh Continuously updated to reflect today’s consumers. 3. Consented Collected and governed transparently. 4. Interoperable Easily integrated across platforms through a secure, signal-agnostic identity spine, enabling seamless data activation. This is the data AI can trust and the data that keeps marketing relevant, predictive, and privacy-first. Listen to InfoSum's Identity Architect's podcast for more on AI, outcomes, and curation Why does data accuracy matter more than ever? AI models are only as intelligent as their inputs. Incomplete or inconsistent data leads to bad predictions and wasted spend. As the industry moves toward agentic advertising, where autonomous systems handle campaign buying and optimization, data accuracy becomes even more critical. If your ad server or audience data is flawed, these new AI agents will simply automate bad decisions faster. Experian applies rigorous quality filters and conflict resolution rules to ensure our data is both deterministic and accurate. Deterministic signals alone don’t guarantee accuracy; they must be verified, deduplicated, and contextualized. Our identity resolution process anchors every attribute to real people, giving brands and platforms the confidence that every insight stems from truth, not noise. Our data is ranked #1 in accuracy by Truthset, giving our clients confidence that every decision they make is backed by the industry’s most reliable insights. See how Experian's Digital Graph improved attribution accuracy for a demand-side platform (DSP) with 84% of IDs resolved Just because it is deterministic, doesn’t mean it’s highly accurate. You still need to refine and validate your data to make sure it tells a consistent story. You need to anchor your data around real people. Calculate the real impact of data accuracy Why does AI need fresh data? Outdated data can’t predict tomorrow’s behavior. AI thrives on recency. At Experian, our audiences are refreshed continuously to mirror real-world signals, from purchase intent to media habits, so every campaign reflects what’s happening now, not six months ago. And we don’t just advocate for fresh data, we rely on it ourselves. Our own AI-powered models, used across our audience and identity platforms, are continuously retrained on the most current, consented signals. This allows us to see firsthand how freshness drives better accuracy, faster optimization cycles, and more relevant outcomes. But freshness alone isn’t enough. With predictive insights, our models go beyond describing the past. They forecast behaviors, fill gaps with inferred attributes, and recommend next-best audiences, helping you anticipate opportunity before it happens. Fresh and predictive data means you’re reaching people in the moment that matters and shaping what comes next. With AI, that’s what defines performance. Explore Experian's most popular audiences, ready to activate now How do consent and governance build trust in AI? Responsible AI starts with responsible data. With 20 U.S. states now enforcing privacy laws, data compliance isn’t optional, it’s operational. At Experian, privacy and compliance are built in. Every data signal, attribute, audience, and partner goes through our rigorous review process to meet federal, state, and local consumer privacy laws. With decades of experience in highly regulated industries, we’ve built processes that emphasize risk mitigation, transparency, and accountability. Governance isn’t just about regulation, it’s also about innovation done right. We drive transparent and responsible innovation through safe, modular experimentation, from generative applications to agentic workflows. By balancing bold ideas with ethical guardrails and staying ahead of evolving legislation, we ensure our innovations protect consumers, brands, and the broader ecosystem while moving the industry forward responsibly. Compliance and governance aren’t just boxes to check; they’re the foundation that gives AI its license to operate. How does interoperability enable AI’s full potential? AI delivers its best insights when data connects seamlessly across fragmented environments. Our signal-agnostic identity spine allows data to move securely between platforms (connected TV, retail media networks, and demand-side platforms) without losing context or compliance. Interoperability isn’t just about moving data between systems; it’s about connecting insights across them. When signals connect across environments, AI gains a more complete view of the customer journey revealing true behavior patterns, intent signals, and cross-channel impact that would otherwise remain hidden. This unified perspective allows AI to connect insights in real time, improving predictions, performance, and personalization while protecting privacy. Where do AI and human oversight meet? AI can make marketing more predictive, but people make it meaningful. At Experian, our technology brings identity, insight, and generative intelligence together so brands, agencies, and platforms can reach the right people with relevance, respect, and simplicity. Our AI-powered models surface connections, recommend audiences, and uncover insights that would take humans months to find. But our experts shape the process, crafting the right inputs, ensuring data quality, reviewing model outputs, and refining recommendations based on industry knowledge and client goals. It’s this partnership between advanced AI and experienced people that turns predictions into actionable, trustworthy solutions. What “good data” looks like in action “Good data” becomes most powerful when it’s put to work. At Experian, our marketing data and identity solutions help brands and their partners connect accurate, consented, and interoperable data across the ecosystem, turning insight into measurable outcomes. Learn more about Experian's data solutions Learn more about Experian's identity solutions When Windstar Cruises and their agency partner MMGY set out to connect digital media spend to real-world bookings, they turned to Experian’s marketing data and identity solutions to close the attribution loop. By deploying pixels across digital placements and using Experian’s identity graph to connect ad exposure data with reservation records, we created a closed-loop attribution system that revealed the full traveler journey, from impression to confirmed booking. The results were clear: 6,500+ bookings directly tied to digital campaigns, representing more than $20 million in revenue, with a 13:1 ROAS and $236 average cost per booking. Attributed audiences booked $500 higher on average, and MMGY’s Terminal audience segments powered by Experian data achieved a 28:1 ROAS. This collaboration shows that responsible, high-quality data and AI-driven insights don’t just tell a better story; they deliver measurable business performance. Download the full case study How to choose the partner built for responsible AI Why the future of AI depends on “good” data The next phase of AI-driven marketing won’t be defined by who has the most data, but by who has the best. Leaders will: Operate with clear data principles grounded in transparency and truth Build consent and compliance into every workflow Keep data accurate, current, and interoperable Pair automation with human oversight AI success starts with good data. And good data starts with Experian, where accuracy, privacy, and purpose come together to make marketing more human, not less. Partner with Experian for AI you can trust About the author Budi Tanzi, VP, Product, Experian Budi Tanzi is the Vice President of Product at Experian Marketing Services, overseeing all identity products. Prior to joining Experian, Budi worked at various stakeholders of the AdTech ecosystem, such as Tapad, Sizmek, and StrikeAd. During his career, he held leadership roles in both Product Management and Solution Engineering. Budi has been living in New York for almost 11 years and enjoys being outdoors as well as sailing around NYC whenever possible. FAQs What defines “good data” according to Experian? At Experian, we define "good data" as the balance of accuracy, consent, freshness, and interoperability. We apply rigorous governance, validation, and cleansing across every signal to ensure that AI systems learn from real-time behaviors, not assumptions. This approach turns data into a foundation for reliable, ethical, and high-performing intelligence. How does Experian ensure AI-ready data accuracy? Experian ensures AI-ready data accuracy through advanced cleansing, conflict resolution, and human anchoring. Experian ensures AI models rely on verified, high-quality inputs. Experian's data is ranked #1 in accuracy by Truthset. Can Experian help brands stay compliant with privacy laws? Yes, Experian can help brands stay compliant with privacy laws. Experian’s privacy-first governance framework integrates ongoing audits, legal oversight, and consent management to ensure compliance with all federal, state, and global privacy laws. Compliance isn’t an afterthought; it’s embedded in every step of our data lifecycle. How does Experian make AI more human? Experian makes AI more human by pairing innovation with human oversight to ensure AI helps marketers understand people, not just profiles. At Experian, we believe the future of marketing is intelligent, respectful, and human-centered. AI has long been part of how we help brands connect identity, behavior, and context to deliver personalization that balances privacy with performance. Our AI-powered solutions combine predictive insight, real-time intelligence, and responsible automation to make every interaction more relevant and ethical. Where can marketers access Experian’s high-quality data? Marketers can activate Experian's high-quality data directly in Experian’s Audience Engine, or on-the-shelf of our platform partners where Experian Audiences are ready to activate. Built on trusted identity data and enhanced with partner insights, it’s where accuracy meets accessibility, helping brands power campaigns with confidence across every channel. Latest posts